🔐 Privacy Policy

 

🧾 1. Introduction

At Patchtech Solutions Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Kenya Data Protection Act, 2019 (DPA).

By using our services, accessing our website, or registering an account, you consent to the practices described in this policy.

📥 2. Information We Collect

We may collect the following types of personal data:

a. 🔍 Directly Provided Data

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • ID or company registration details (where required for compliance)

b. 🌐 Automatically Collected Data

  • IP address

  • Device information

  • Browser type

  • Site usage and interaction data (via cookies)

c. 📸 Optional Data (with Consent)

  • Uploaded documents for warranty, returns, or user verification

  • Location data for delivery services (when permitted)

🎯 3. Purpose of Data Collection

We collect and process personal data to:

  • ✅ Process orders and deliver products

  • 📧 Communicate about purchases, returns, and support

  • 💳 Facilitate secure payments and fraud prevention

  • 🛠️ Improve our website, products, and services

  • 📢 Send promotional updates (only if you opt-in)

  • ⚖️ Comply with legal and regulatory obligations

🛡️ 4. Lawful Basis for Processing

We rely on the following lawful bases under the DPA:

  • Consent – When you provide us with personal data voluntarily

  • Contractual necessity – To fulfill our agreement with you

  • Legal obligation – For compliance with Kenyan laws

  • Legitimate interest – To improve and secure our services

🔄 5. Data Sharing & Disclosure

We do not sell your personal data. However, we may share it with:

  • 🏢 Service providers (e.g., delivery, IT, payment gateways)

  • 📜 Government authorities where required by law or court order

  • 🤝 Partners under confidentiality agreements (e.g., for repairs or warranty)

All third parties must adhere to confidentiality and data protection obligations.

🌍 6. Cross-Border Data Transfers

In the event your data is transferred outside Kenya (e.g., cloud storage or third-party processors), we ensure:

  • Compliance with Part VII of the DPA

  • Adequate safeguards such as data protection agreements or approved jurisdictions

  • Your rights remain enforceable and protected

📆 7. Data Retention

We retain your data only as long as necessary for the purposes described:

  • Purchase & account data: up to 7 years (for tax & legal compliance)

  • Marketing preferences: until you unsubscribe

  • Customer support communications: typically 1–2 years

👤 8. Your Rights Under the Kenya Data Protection Act

As a data subject, you have the following rights:

  • 🕵️‍♂️ Right to Access – Request a copy of your personal data

  • ✏️ Right to Rectification – Request corrections to inaccurate data

  • 🗑️ Right to Erasure – Ask us to delete your data (subject to legal retention)

  • 🚫 Right to Object – Opt out of direct marketing or certain processing

  • 📥 Right to Data Portability – Receive your data in a usable format

  • 🛑 Right to Restriction – Request limited use of your data under certain conditions

📬 To exercise your rights, email us at [email protected]. We’ll respond within the statutory 14 days.

🍪 9. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality

  • Analyze site usage

  • Personalize user experience

You can adjust your browser settings to block cookies, but some site features may not function properly.

🔐 10. Data Security

We implement appropriate technical and organizational measures to protect your personal data from:

  • 🔓 Unauthorized access

  • 🧨 Loss or destruction

  • 🛠️ Alteration or disclosure

Examples include encryption, firewalls, secure access controls, and periodic security audits.

🛑 11. Data Breach Notification

In the event of a data breach, we will:

  • Notify the Office of the Data Protection Commissioner (ODPC) within 72 hours

  • Notify you directly if there is a high risk to your rights and freedoms

📣 12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted here, and we encourage you to review this page regularly.

📅 Last updated: 17.10.2025

📞 13. Contact Us

Have questions, complaints, or need help exercising your data rights? Contact us:

  • 📧 Email: [email protected]

  • 📱 Call/WhatsApp: 0115 854 792

  • 🏢 Shop Address: Moi Avenue Rahimtulla Trust Building (Opposite the Bihi towers) Queens Mall