Patchtech Solutions Limited
Shipping & Delivery Policy
We aim to get your order to you as quickly as possible. Delivery in Kenya takes 0–2 business days at a flat rate of KES 150, and store pickup is free.
At a glance
Your estimated delivery time
Processing
After payment confirmation.
Delivery in Kenya
Same-day delivery available.
Kenya shipping cost
Flat rate on all products.
Store pickup
KMA Centre, Upper Hill, Nairobi.
Shipping costs
Delivery options and rates
| Service | Destination | Cost | Estimated delivery |
|---|---|---|---|
| Standard delivery | Kenya | KES 150 flat rate | 0–2 business days (same-day delivery available) |
| Store pickup | Patchtech office, Nairobi | Free | Ready after order processing |
| International delivery | Outside Kenya | Calculated at checkout by location and order weight | 1–7 business days, depending on location |
The Kenya flat rate applies to all products in our store.
Policy details
How shipping works
- Processing time: orders are processed within 1 business day after payment confirmation.
- Shipping partners: we work with reliable couriers such as Fargo Courier, Matatu Couriers and local pickup services.
- Tracking: once your order ships, you receive a tracking number by email or SMS. You can also check your order status at any time in your account dashboard.
- Pickup: collect your order free of charge at KMA Centre, Off Mara Road, Upper Hill, Nairobi.
FAQ
Shipping questions
How long does delivery take in Kenya?
Orders in Kenya are delivered within 0 to 2 business days after processing, including same-day delivery where possible.
How much does shipping cost in Kenya?
Delivery within Kenya is a flat rate of KES 150. Collecting your order from our Nairobi office is free.
When will I see my estimated delivery time?
Your estimated delivery time is shown at checkout and again on your order confirmation page and email after you place your order.
Can I track my order?
Yes. Once your order ships, we send a tracking number by email or SMS, and you can check your order status in your account dashboard.
Do you deliver outside Kenya?
Yes. International delivery takes 1 to 7 business days depending on location, and the shipping cost is calculated at checkout based on your location and order weight.
Need help with your delivery?
Our team is happy to help with shipping questions.
[email protected]+254 115 854792Patchtech Solutions Limited, KMA Centre, Off Mara Road, Upper Hill, Nairobi. P.O. Box 15552 – 00100, Nairobi.
